Dell's "Express Upgrade" to Vista not so "express"

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Jonathan B @ Feb 12th 2007 6:07PM

I put in the service tag for my laptop and it worked fine, until it got to the payment, and they tried charging for a copy that was apparently free (not including postage, obviously). It took 3 days until someone on the phone would refund me for the costs that shouldn't have been there in the first place.

We were told it would ship then, and it's been 10 days...

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